Doin' the technical support thing
I support system engineers, and usually I talk to a few people a day on the phone
I knew I had to call this gent back about delaying his system's uptime for an hour I saw that he was in Atlanta and was named Caleb So I decided that he was going to be a cheerful, sociable Atlantan. Southern dude, "What can I do ya fer?" type. A stereotype. And I set myself emotionally up to be happy, genuine, and easygoing. I find, if I match their emotional state, the calls go better. Don't you know it played out exactly that way. He answered the phone and was immediately cheerful, sociable, genuine and easygoing. A joy to work with. I love guys from Atlanta. Sure, it's a stereotype. But it's true! |
When preconceptions are good, it's very very good, but when they are bad, it's horrid.
I know a number of people in Georgia, some a like Caleb, some are definitely not. Do you find in the systems world the stereotypes are pretty accurate? |
They do match from time to time, but more often they match the engineering stereotype closer than anything else... kinda on the spectrum... like me
I can think of some customers that "fulfilled their destiny": Calgary: slowest talker I've ever spoken with North Jersey: driven and purposeful Community college admin: needs a lot of hand holding So Cal: calm, "whenever we get it done is fine, s'all good" :D |
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That's 'cause they're usually a bit stoned. :D
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