Forum: The Internet
07-28-2006, 01:15 PM
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Replies: 34
Views: 11,135
I'm not disagreeing with you, but I will note...
I'm not disagreeing with you, but I will note that it is management's responsibility to ensure that their service reps work in an environment conducive to quality service. The helpdesk at the...
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Forum: The Internet
07-28-2006, 11:01 AM
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Replies: 34
Views: 11,135
The attitude comes from changes in the industry...
The attitude comes from changes in the industry that turned a lot of positions from interesting ones that involved a lot of new and interesting technology with opportunities to learn and be creative...
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Forum: The Internet
07-25-2006, 01:59 PM
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Replies: 34
Views: 11,135
What a reference!
Strangely, the...
What a reference!
Strangely, the Network Operations Center's night crew recalled an incident just weeks before R's breakdown that might have given some indication that something wasn't right: ...
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Forum: The Internet
07-24-2006, 04:49 PM
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Replies: 34
Views: 11,135
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Forum: The Internet
07-24-2006, 12:48 PM
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Replies: 34
Views: 11,135
Working helpdesk was often hilarious, but there...
Working helpdesk was often hilarious, but there were times when the frustration bordered on too much. Managers and directors were the worst, by far, because they knew just enough to be dangerous... ...
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