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Originally Posted by Uryoces
These are highly-educated, friendly, very nice people, with no capacity to reason outside what scripts they are given.
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This isn't an Indian thing. Being like that is demanded in call center policies here in the US too. Going beyond the script isn't encouraged much because that potentially increases call times and in some call centers you have to take X number of calls an hour to be considered productive. I've run into enough of it, as the operator and as the customer.
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"I don't see what's so triffic about creating people as people and then getting' upset 'cos they act like people." ~Adam Young, Good Omens
"I don't see why it matters what is written. Not when it's about people. It can always be crossed out." ~Adam Young, Good Omens
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