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FWIW, my husband says the same thing about all the outsourced Indians he has to work with who are supposedly programmers and developers for his company, too. He says even management is aware of it, and they have mentioned closing that office and bringing all the jobs back home if the Indian office doesn't start solving problems without having to be babysat through each one.
(Although in reality, what will probably actually happen is they'll close that office, and just dump all the extra work on the already-existing American employees.)
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