[OnyxCougar]

So I was on the phone with a customer the other day and her service is out. She says matter of factly that she's dying and that her TV is her only company and would like it serviced today if possible.

I finished the call and went into wrap. I sat there for several minutes. My first thought was, "If I was dying, I wouldn't be wasting my time watching TV." Then the flood of thoughts after that were, "What would I be doing?" Hence the question.