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I don't have much to say on the subject of respect (I personally make a distinction between respect and courtesy--just because I'm courteous and polite to someone doesn't mean I respect them). But, your anecdote reminded me of a good one. My wife manages a small retail store; it's currently her, one full-time clerk, and one part-time clerk. At one point she's at the cash register and telling a customer that no, she will NOT sell him something for less than the ticketed price, that these are the prices and they're not open to negotiation. The customer replied, "How do you know? Why don't you ask the manager?" and pointed over to one of the employees who was putting some stock out on the shelves. And, hard to believe, this putz didn't immediately slink out of the store in shame when my wife said, "I AM the manager." I know I would have.
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