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I have been know to ask for and receive that <strike>sterling</strike> pieces o' eight employee's cell phone number/extension/email address, so when the plan of action was executed, I had a real human to call again. Without having to start over in the <strike>ninth pit of hell</strike> Davy jones locker.
They do exist. They have received copies of thank you letters sent to their supervisors. Thank god.
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Be Just and Fear Not.
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