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It's amazing to me that all of you have had such troubles. It's not that I dont believe your tales of ripoffs and bad service, I've just not had them (yet).
Have I just been lucky? It seems so. Very lucky as it turns out because I change addresses every 6 months or so, have things delivered to the office, the temp address, and places while I'm in transit going here and there. All the while not having any real troubles with ordering or delivery.
Mostly books and mostly from Amazon. Other odd things too though.
No problems. No ripoffs. Rarely need to pick up the God damned telephone.
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