[Cyclefrance]

Thanks Maggie - why do we always expect companies to act honourably. I must admit that the online buying experience is now becoming (for me at least) littered with too many problems to make it a worthwhile consideration in the future. I may post my fiasco on that site.

Update: Was sent an email on Friday morning to advise me that they had finally heard from DHL that the goods had been lost, and were arranging me a refund. I asked how much they were refunding. Answer 4 hours later: sorry we made a mistake and have sent you another camera (even though I had told them I wanteda refund - I bought another camera locally as I wanted one for this weekend) - so now they say they have to wait for that camera to get back to them in order to organise the refund. How convenient for them and inconvenient for me.

Have tried phoning them again, and now have my calls terminated.

What a shower - credit card refund looks to be the only solution.