Damn skippy you switch ISPs.
If you're not getting the Service, why give them the money? It's a competitive area. Call around. You may be surprised. Dialup has wider coverage, but broadband is gaining ground everywhere. Unfortunately, there are some situations where the ISP choice is welded to line provider choice, a'la Comcast here in the upper left hand corner. I don't like that and vote with my pocketbook accordingly. I use Qwest (ptui!) as my line provider, but I use Blarg! online services as my ISP. Sorry, make that
Avvanta Communications. Silly name change purely for cosmetic purposes. What, Blarg wasn't already silly enough?