The Cellar - View Single Post - bills and customer service, are we being robbed?

breakingnews · 09-12-2006, 07:41 AM

I have a tough time believing a company would deliberately overcharge a customer. If that's the case, it's criminal and should be prosecuted.

More often than not it is simply a mistake or a misunderstanding. It's just unfortunate that the power is all on the company's side.

While I have heard of a handful of incidents, I've never personally experienced this problem. The two or three times I have called and complained about mysterious charges, they ended up being my fault anyway.

You're right that this may be a business strategy of some sort. Err on the side of doubt and see what the customer says. If he pays, he pays. If he complains, see if the problem can be fixed. If it cannot, risk losing the customer (I have a feeling most people, despite getting really pissed off, end up not switching companies because of the switching costs involved). I'm sure whatever contract/agreement you entered into permitted such action.

And I don't think the Kodak case is relevant here.

09-12-2006, 07:41 AM	#2
breakingnews Q_Q Join Date: Oct 2003 Location: somewhere in between Posts: 995	I have a tough time believing a company would deliberately overcharge a customer. If that's the case, it's criminal and should be prosecuted. More often than not it is simply a mistake or a misunderstanding. It's just unfortunate that the power is all on the company's side. While I have heard of a handful of incidents, I've never personally experienced this problem. The two or three times I have called and complained about mysterious charges, they ended up being my fault anyway. You're right that this may be a business strategy of some sort. Err on the side of doubt and see what the customer says. If he pays, he pays. If he complains, see if the problem can be fixed. If it cannot, risk losing the customer (I have a feeling most people, despite getting really pissed off, end up not switching companies because of the switching costs involved). I'm sure whatever contract/agreement you entered into permitted such action. And I don't think the Kodak case is relevant here. __________________ Gone crazy, be back never.