[footfootfoot]

Yeah, I'm hoping it's just the kind of garden variety incompetence that comes with hiring low bid subcontractors and minimum wage employees.

I've worked in some pretty lame jobs when I was younger (think "clerks") and some of us cared because we had a certain amount of integrity, others really didn't and couldn't be bothered to do a good job or care what the results of their inaction might be.

I thought Kodak's case may be relevant only as an illustration of a company putting profit ahead of any sense of morality. I agree that the analogy isn't direct.

I just got off the phone with Verizon to straighten out a $79. charge for unreturned equipment.

They told me not to bother returning the equipmnet when they sent me a replacement modem. (glad I didn't throw it away)

They sent me a replacement modem because I wasn't getting 3Mb download speeds that they promised, they faulted the modem.

After a half dozen tech calls and over three hours of fiddling/ new modems etc. They send a tech guys out to my house.

He explained that when I subscribed they needed to send someone out and put the correct wiring in the box outside the hosue. (he did) and that the routing of the wires in our neighborhood went zig zagging all over creation, he doubted that we'd ever get 3Mb, but re routed some wires, shortened the route they travelled and we ended up getting 1.5Mb on a good day.

He was the only one who seemed to have any idea how the system worked.

Anyway, maybe it's just incompetence.