Quote:
Originally Posted by Brett's Honey
I got a Toshiba laptop for Valentine's Day, tried yesterday for the first time to open the CD / DVD drive , and it will not open. I called the 800 help number and was given the location of the nearest service center - 140 miles away! I told them that was not an option, and was told to send it to them at a cost to me of $24.99, or drive 45 miles to a participating UPS center where it can be mailed to them for free. I suppose I should've tried to open it the first day, although I don't know if that would've made a difference.
The folks that I talked to were nice enough, and the call didn't take long at all, I just didn't like the answers I got.
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Where was it purchased from? Again, I'm hampered by not knowing local laws, but if a product is deemed faulty (not fit for the purpose it was sold) within the UK it can be returned to the vendor within the first 28 days. It's only after this period that the issue of repair becomes relevant.
Even if you don't have a local vendor - ie purchased via the internet - do try and find out exactly what your rights are. I find it hard to believe that you aren't protected against distance purchase of faulty goods. Full refund including postage is a distance selling requirement in the UK.