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From what I've heard, Dell's tech support has plummeted to the level of, say, Verizon Online's, in that users have to break through three layers of drones armed with checklists and autoresponders to get a real techie on the case. You spend an hour at a time feeling like you're talking to Eliza ("You say that your system won't boot. Is it because your system won't boot that you came to me? That's very interesting.")
It's not the support I'm after, but the warranty. If I shell out the extra $80, that's an extra year where when something goes *foom*, someone else fixes it, and I don't end up driving three hours with a replacement part in hand. From what I've read, the 2350 line has a reasonable chance of *foom*ing (love them cheap parts).
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