Quote:
Originally posted by Undertoad
OK. Is that in-person warranty support, or send-it-back-and-wait warranty support?
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It's listed on the menu as "2Yr Ltd Warr plus 2Yr At-Home Service + 90Days Dell Security Center (McAfee)." Follow the magic footnote to read:
<i>At-home or on-site service provided via third-party contract with customer. Technician will be dispatched if necessary following phone-based troubleshooting, often the next business day. Availability varies. Other conditions apply.</i>
Consume grain of salt as required, with regard to the degree-of-difficulty feat required to deem a technician visit as "necessary."
For what it's worth, my Dad's Pentium-III Dell has been stable, though I replaced the piece-of-shit WinModem they shipped with it after about twelve seconds of use.
For an extra $69, you can tack on CompleteCare coverage:
<i>Complete Care helps protect your desktop against those unpredictable little accidents that can happen around the house or office. It covers most non-intentional, accidental damage including electrical surges, drops and liquid spills. CompleteCare is a great addition to the award-winning service and support that comes with each Dell system! We regret that CompleteCare is not available for Dell Home Sales customers in CA, FL, or NY.
CompleteCare service excludes theft, loss, and damage due to fire or intentional damage. CompleteCare not available in all states. Customer may be required to return unit to Dell. For complete details, visit
http://www.dell.com/us/en/gen/servic...contracts.htm.</i>
I suppose if you have a toddler running around who might give Dad's computer a bath, this has potential.