Quote:
Originally posted by sycamore
Having been in the customer service industry for over a decade now, I have learned to handle customers rather well. But for some reason, the comment that this bastard child made stirred up what could best be described as primal rage.
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My God! That is quite an understandable reaction no matter what kind of person you are. For someone to wish
death upon you just for having some administrative red tape that he doesn't care for.
I suppose that he may be pretty high-stressed himself right now -- may have lost someone in the distaster that he cares for. But, even if that is true, it's sad that he would express it in that way.
Syc, if you said those words calmly, I'd say that your response was quite understandable -- no, restrained. Just hanging up OR yelling would have been understandable.