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Here's the thing: the FA dept may be following the fed regulations involving that particular situation. There is very little leeway as far as changing FA regs: the way to circumvent the issue is to get the registration, or whatever, changed.
This is from someone who actually works in Student Services. There ARE things that can be done...but decisions to cancel or not cancel any federal or state based funds is basically out of the hands of those who administer those programs. The tweaking must come with dates used for drops, refund periods, etc. Auditors will not go along with "we let her keep her aid because we felt she deserved it." Audits happen every year. A bad audit leads to a program review by the feds. A bad program review can lead to the institution losing its right to participate in Title IV programs. If she keeps aid because the administrators, such as registrar, in other areas were able to make concessions based on that situation (and there ARE appeals that can accomplish this)...that is OK to do.
Unless it is institution based aid (which it might be, I don't know) a school cannot just decide to pull your aid any more than they can decide to give you extra. There is no gray in these areas. It is what it is. It ain't always great. I still think you should contact a rep in Student SErvices. That is what we (they) are here for.
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