Quote:
Originally Posted by Flint
I didn't purchase it. I have no idea when it was purchased, could have been any time within the last NINE MONTHS that we were pregnant with the baby that this registry was for.
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I don't claim to know consumer law in the US, but in the UK you would not be covered. It is at a store's discretion to refund or exchange for anyone other than the original customer. And it is a store's discretion to refund an item that has been in a customer's possession for beyond a reasonable amount of time given to check the item.
Bottom line is you (your family) could easily have been responsible for the vomit stains. Hell, the person who bought it up to 9 months ago could have given it to someone else before you. Stores are entitled to protect themselves and their profits against fraudalent returns.
You got what you wanted (not what you were entitled to) by yelling.
Yes I can see where the store was at fault for not checking the item before it was returned to the shelf. And it was very bad luck that the person who bought this item was someone who didn't need to use it immediately and therefore it went unchecked. But apart from showing you more courtesy there wasn't much that could be changed in the encounter given the facts.