[Flint]

We had (undisputed) proof that this item was purchased at this store on their baby registry. The day we recieved the gift, we went into labor, then had the baby, then returned home, then eventually opened the box and found the VOMIT STAINS.

We packed up a newborn, a year-old, and a c-section recovering wife into the car with this big-ass box, and brought it down there and just wanted a non VOMIT-STAINED baby bouncer.

This is what they wanted us to do:

#1: Pack the newborn, year-old, c-section recovering wife, and big-ass box BACK into the car, drive across town to visit the person that purchased the item and ask them if they have the receipt from however many months ago; or have them drive down to Target and meet us while we wait around with a screaming newborn and year-old.

or

#2: Call the Corporate helpdesk and try to get a ticket number for the issue, over the sound of two screaming kids, at which point they wouldn't be able to do anything until Monday, and we'd have to pack everybody back in the car and take the VOMIT-STAINED item back home with us.

NO. We're here NOW. Fix it NOW. We're NOT getting back in the car, we're not going ANYWHERE until we exchange this "new" item for an ACTUAL, NEW ITEM (THAT HAS ALREADY BEEN PAID FOR!)

Just TAKE THIS ONE BACK and GIVE US A NEW ONE. It was good enough for YOU to sell to US, so it should be good enough for you to take back.

I don't give a flying fvck what your fvcked-up internal policies are on the subject. You sold me vomit-stained item and I want a non vomit-stained one. PERIOD. Somebody can override this policy and I want to talk to that person NOW, NOT AN HOUR-AND-A-HALF LATER; BECAUSE IF I HAVE TO STAND HERE FOR AN HOUR-AND-A-HALF ARGUING WITH YOU ABOUT THIS--YOU. WILL. GET. YELLED. AT.