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Flint · 06-15-2008, 11:31 PM

I wish I had that kind of patience and self-control. I've been trained, my whole life, that causing a catastrophic, near day-ruining scene is the only thing that gets an issue escalated. The preponderance of evidence in your favor, the sheer moral rightness of your position -- these things bear NO WEIGHT. So, barring some kind of Jedi mind trick (as in Ali's example) the only way to break down the stonewall of illogical service practices is to throw a royal, foaming-at-the-mouth hissy fit until you are routed to someone who can solve your issue. And another thing I've learned: there is always someone that can solve your issue. If you think there isn't, you didn't throw a big enough fit.

It certainly isn't fair to the frontline employee, but... well, I'm not walking away without my problem solved.

Sorry. Sorry that you work here. I guess that's part of the job. All I want is the product or service I've exchanged my money for.

I know you didn't write these policies, and I know you can't do anything about them. I know you've been instructed not to help me, and to prevent me from gaining access to help. The sequence of events that will result in a fair outcome for me, the customer, isn't going to be an enjoyable experience for you. However, this does not deter me. I have a valid issue, the facts are on my side, and I WILL have it resolved, completely, before I leave.

06-15-2008, 11:31 PM	#54
Flint Snowflake Join Date: Mar 2006 Location: Dystopia Posts: 13,136	I wish I had that kind of patience and self-control. I've been trained, my whole life, that causing a catastrophic, near day-ruining scene is the only thing that gets an issue escalated. The preponderance of evidence in your favor, the sheer moral rightness of your position -- these things bear NO WEIGHT. So, barring some kind of Jedi mind trick (as in Ali's example) the only way to break down the stonewall of illogical service practices is to throw a royal, foaming-at-the-mouth hissy fit until you are routed to someone who can solve your issue. And another thing I've learned: there is always someone that can solve your issue. If you think there isn't, you didn't throw a big enough fit. It certainly isn't fair to the frontline employee, but... well, I'm not walking away without my problem solved. Sorry. Sorry that you work here. I guess that's part of the job. All I want is the product or service I've exchanged my money for. I know you didn't write these policies, and I know you can't do anything about them. I know you've been instructed not to help me, and to prevent me from gaining access to help. The sequence of events that will result in a fair outcome for me, the customer, isn't going to be an enjoyable experience for you. However, this does not deter me. I have a valid issue, the facts are on my side, and I WILL have it resolved, completely, before I leave. __________________ **************** There's a level of facility that everyone needs to accomplish, and from there it's a matter of deciding for yourself how important ultra-facility is to your expression. ... I found, like Joseph Campbell said, if you just follow whatever gives you a little joy or excitement or awe, then you're on the right track. . . . . . . . . . . . . . . . . . . . . . . . . . . Terry Bozzio** Last edited by Flint; 06-15-2008 at 11:51 PM.