I will never forget watching Bryant Gumbel (is that his name?) being SOOOOOO flip -- "we've had a report that a plane has hit the WTC, but, haven't confirmed anything just yet" and he moved on to other matters. It was his delivery that - in hindsight - bothered me most.
I will never forget being unable to reach my brother who works in DC, lives in VA, and the look in his eyes when he FINALLY made it home to Central PA - he decided that he didn't need to ever go back. Or the argument between him & his wife that we can't let terrorists dictate how we live our lives. (she won...)
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