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I think that the results of his actions are very relevant, and that his actual intent isn't. Isn't that how our legal system is supposed to work?
How much did people really suffer? For me, he wasted two hours of my life. At most, it ruined someone's day or week. Even if you were extra busy all week, does that justify ruining someone's life?
Computers are obviously something he loves doing. Did any of the victims have a part of their life that they love taken away from them?
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