The Cellar - View Single Post - Costco.com e-commerce confusion/bait and switch

Undertoad · 09-07-2003, 09:24 AM

Ah yes, sorry. The chair part was picked up by the same delivery people that brought it. Since they didn't deliver the ottoman - it was sent separately - they didn't take the ottoman away. Thus we were inconvenienced a final time by having to take the ottoman back to the KoP actual CostCo store. Although this was a better arrangement than having to get it shipped back otherwise.

So we are minus the chair and have gotten all our money back, and are generally happy with the transaction, except for one thing:

The item remains on their website with the same photo.

09-07-2003, 09:24 AM	#52
Undertoad Radical Centrist Join Date: Jan 2001 Location: Cottage of Prussia Posts: 31,423	Ah yes, sorry. The chair part was picked up by the same delivery people that brought it. Since they didn't deliver the ottoman - it was sent separately - they didn't take the ottoman away. Thus we were inconvenienced a final time by having to take the ottoman back to the KoP actual CostCo store. Although this was a better arrangement than having to get it shipped back otherwise. So we are minus the chair and have gotten all our money back, and are generally happy with the transaction, except for one thing: The item remains on their website with the same photo.