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Dagney · 09-17-2003, 10:57 PM

I do help desk support every day....

But nothing tops this one...(and if you don't know, I support software that is generally used by Doctors...which makes this even more scary)

Gentleman calls in, advises me he's an "influential cardiologist from Erie"

. Tells me he's trying to access our website, but he's having problem. I asked him what he had typed in his address bar.

Nuttin. (I am spelling phonetically here)

Well Sir, you can't get to the website without typing the address in the address bar.

Yes I can. I'm clicking on my mouse.

??

I have my mouse on this letter you sent me and I'm clicking on it, and I can't get to the website.

?!?!?!

Turns out this fine member of the medical community thought that if he put his mouse on a typed URL (on paper mind you) and clicked on it, he'd be able to access the website.

Well, I hated to burst his bubble...but it got worse from there.

I'm talking him through the process of typing in the url. (is the/ key THAT hard to find?) http://www.dp....

"How do you spell W?"

Pardon?

"How do you spell W?"

UM, Sir, it's the key between the Q and the E keys on your keyboard.

Sir, what do you have typed into your address bar?

http://www.deepee...(and this is where he was looking to spell W)

Yes, that was a LONG day.

(And in our next issue of the Day to Day trials of Dagney, I'll tell you all about my fine days of being a Primestar Representative - Wrasslin, rednecks, and illiteracy...wooodoggies!)

09-17-2003, 10:57 PM	#4
Dagney The Prodigal Brat Returneth Join Date: Dec 2002 Location: North Cackalacky Posts: 1,107	I've got Plenty.... I do help desk support every day.... But nothing tops this one...(and if you don't know, I support software that is generally used by Doctors...which makes this even more scary) Gentleman calls in, advises me he's an "influential cardiologist from Erie" . Tells me he's trying to access our website, but he's having problem. I asked him what he had typed in his address bar. Nuttin. (I am spelling phonetically here) Well Sir, you can't get to the website without typing the address in the address bar. Yes I can. I'm clicking on my mouse. ?? I have my mouse on this letter you sent me and I'm clicking on it, and I can't get to the website. ?!?!?! Turns out this fine member of the medical community thought that if he put his mouse on a typed URL (on paper mind you) and clicked on it, he'd be able to access the website. Well, I hated to burst his bubble...but it got worse from there. I'm talking him through the process of typing in the url. (is the/ key THAT hard to find?) http://www.dp.... "How do you spell W?" Pardon? "How do you spell W?" UM, Sir, it's the key between the Q and the E keys on your keyboard. Sir, what do you have typed into your address bar? http://www.deepee...(and this is where he was looking to spell W) Yes, that was a LONG day. (And in our next issue of the Day to Day trials of Dagney, I'll tell you all about my fine days of being a Primestar Representative - Wrasslin, rednecks, and illiteracy...wooodoggies!) __________________ The Constitution gives every American the right to make a total fool out of himself. But that doesn't mean you need to.