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Call them up and talk to them. Have them explain it to you. Then explain your situation to them. And if you don't get a reasonable resolution, hang up. Call back a few hours later when a diffeent shift will be on. But talk to real people rather than dealing with computer-generating automatic billing. ask to talk to a manager if you're still strugging after the second attempt.
And your food will be fine in your freezer for quite a while, just don't open it more than is necessary.
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The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart
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