Quote:
Originally posted by OnyxCougar
Yes, but in MANY cases, that bored secretary will bring something written in a lucid, polite, and coherent manner to the attention of "da boss." I worked in the office of the president for a national credit card company for over a year, and the "You shitbags stole money from me" letter was ALWAYS given the standard response, while a letter like the one above garnered immediate "personal attention" of the President. It's like that at my present job, as well.
I will bend over backward to help someone who approaches me respectfully, and I'll stonewall those that curse and yell. Every time.
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I agree with Onyx - I get many letters and the ones that are polite, to the point and (even if they are lengthy) give me an accurate description of what is causing/caused the problem are much easier to read and deal with that the ones that just say "you fucking suck. You denied my claim. You bitch."