The Cellar - View Single Post

12-25-2001, 01:31 AM

syc - they shouldn't. But there's something called "the cost of doing business." If you are a business, you want to keep customers. Sometimes there are going to be problems, and you want to make them right, even if you have to eat $3. I never said anything about getting angry. I really didn't. The fact of the matter is, a business is nothing without its customers, and there are some people out there that will not tolerate being fucked with. It's stupid business, and it's likely to lose you money in the long run.

Now, if I buy something and it is marketed as a "compact disc", then it supposed to meet a certain set of criteria. If it does not, it is defective, even if that defect is intentional. If I sell you a computer with no processor, but still label it as a "computer", you are getting a defective product and I am cheating you. Regardless of policies, if a store is willing to bear the responsibility of selling you an item, they're going to have to take that responsibility - like when it goes bad. Because this specific situation is a new one, Universal is offering to eat the cost of it themselves. But it applies in any situation - if you are a business, you understand that there are risks involved, and you're willing to take them. It is the cost of doing business.

I've dealt with shitty customers too, you know. I deal with government idiots that can't get my software to run correctly because they didn't read the installation procedure. We've all been there. But as a business, your job is to make sure that the customer receives what they want (within reason, of course), because without them, you are out of a fucking job. If they are willing to sell defective merchandise (or if they are so ignorant as to not know what is going on), then they must also accept responsibility when that defective merchandise is returned for a full refund. Period.

12-25-2001, 01:31 AM	#5
dave Guest Posts: n/a	syc - they shouldn't. But there's something called "the cost of doing business." If you are a business, you want to keep customers. Sometimes there are going to be problems, and you want to make them right, even if you have to eat $3. I never said anything about getting angry. I really didn't. The fact of the matter is, a business is nothing without its customers, and there are some people out there that will not tolerate being fucked with. It's stupid business, and it's likely to lose you money in the long run. Now, if I buy something and it is marketed as a "compact disc", then it supposed to meet a certain set of criteria. If it does not, it is defective, even if that defect is intentional. If I sell you a computer with no processor, but still label it as a "computer", you are getting a <b>defective product</b> and I am <b>cheating you</b>. Regardless of policies, if a store is willing to bear the responsibility of selling you an item, they're going to have to take that responsibility - like when it goes bad. Because this specific situation is a new one, Universal is offering to eat the cost of it themselves. But it applies in any situation - if you are a business, you understand that there are risks involved, and you're willing to take them. It is the <b>cost of doing business</b>. I've dealt with shitty customers too, you know. I deal with government idiots that can't get my software to run correctly because they didn't read the installation procedure. We've all been there. But as a business, your job is to make sure that the customer receives what they want (within reason, of course), because without them, <b>you are out of a fucking job</b>. If they are willing to sell defective merchandise (or if they are so ignorant as to not know what is going on), then they must also accept responsibility when that defective merchandise is returned for a full refund. Period.