[OnyxCougar]

Better Business Bureau at Fort Worth
101 Summit Ave., Suite 707
Fort Worth, TX 76102

BBB Reliability Report

PRIVACY GUARD
P O BOX 1288
ARLINGTON, TX 76004
(203) 956-1000
Phone Number: (203) 956-1000
Type-of-Business Classification(s): OTHER SERVICES
File Open Date: March 27, 1996

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience

According to information in BBB files, the firm first came to our attention 03.27.96. The firm offers membership services as a part of Cendant Membership Svcs Inc, a membership based discount service co. The company for a fee will provide information on how to obtain your credit report.

Complaints brought to the firm's attention by the BBB concern selling practices and length of time for promised refunds when the service is cancelled. Specifically, complaints allege the firm made an unauthorized debit to the customers credit card or checking account. The company has responded by stating, "We generally offer a trial membership designed to encourage members to try the service for a few months with no obligation to continue. We always process any cancellation request promptly. If a customer is dissatisfied with the services under the program, the company will refund the full purchase price at anytime during the annual membership."

On Sept. 8, 1999, the BBB met with Privacy Guard to discuss the pattern of complaints. The company has agreed to work with the BBB to eliminate the basic cause of their complaints. The company has asked that customers with a complaint first contact Stephanie Splawn at 757-687-2913. The company also stated to the BBB "We are in the process of reviewing and changing our customer service procedures."

If you have questions concerning your credit report, you may wish to contact a credit reporting agency. A credit reporting agency may charge you up to $8.00 for a copy of your report. Three credit reporting agencies are; Experian, 800.682.7654, Equifax, 800.685.1111 and Trans Union, 800.916.8800.

Additional Information

Additional Doing-Business-As Names: BUYERS ADVANTAGE
CENDANT CORPORATION
SHOPPERS ADVANTAGE
Additional Phone Numbers: 817-652-8002

Report as of 01/12/2004

Copyright 2004 Better Business Bureau at Fort Worth

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.