[Elspode]

Well, since my last post was obviously waaayyyy too far away from the part I was quoting to even make any sense, I should probably try to get on topic (I mean the most recent topic in this rather versatile thread...and HP, many condolences on your Aunt's passing. I trust she is on the other side, smiling down on all of us, especially you).

Anyway, if you aren't satisfied with what the two corporate drones said, then by all means, carry on. The reason that their messages admit no personal responsibility is that they aren't allowed to admit that. It might open the door for some sort of legal action, so no one is going to openly admit any dereliction of duty, aggression or anything else that might even remotely be able to be construed as actionable. Remember, we award millions of dollars to people who are too stupid to know that hot coffee is hot these days. Who's to say some jury who had also been mistreated while standing in line for a film wouldn't give you a few thou just to get even?

Bottom line is that 'service' business no longer provide services. They herd cattle, extracting cash from their hides at every opportunity. Where you go to see a movie is immaterial to them, because you are merely one of the herd. Very few movie theaters go out of business because they treat people poorly. They go out of business because the demographic of the area they are in changes, or their technology and accoutrements are superceded by other, newer facilities. Therefore, you simply don't matter to them, and the fact that you got any letters at all is pretty remarkable.

I was also extremely impressed by the literacy level of the boss. Christ, I'll be he makes $200k+, and he can't even express himself. His minimum wage secretary was probably out for the day or something. I used to work for a guy who was a millionaire, yet couldn't spell correctly any word over five letters long.

Keep nailing them...go over the boss guy's head. Leave Vibram sole prints on his scalp. Bitch until *you* feel vindicated.