Understaffed. Underpaid. Yelled at and complained to all day. Admonished and stalked by the 'department' over those little rules the public doesn't like any more than the employees do. Typically, people think it's okee-dokee to be mean to public servants, their job is so cushy and all. Like the BMV. So the staff that IS there is likely so burnt out they can't see straight.
The 'machines' have it made.
I must talk to my uncle, he worked for the SS office until he retired. Now he is loving working at the Garden Center. I can see his point.
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