Quote:
Originally Posted by jimhelm
We need to. Last month we had a meeting because our per copy income is down. It is my opinion that it is at least partiallly a result of the ridiculous amount of time that elapses between when a customer agrees to buy, and the time they sit down in my office. For many reasons.... Mostly though, that is because they have "come out of the ether."
So, i have been bringing them in as soon as i have reviewed the deal, and do the 15-20 minutes of preparations (loading the info into the computer, calling it in to the bank, preparing the menu of aftersale items, issuing the T Tag and service rewards card, logging same, resolving identity verification red flags, noting missing items like trade titles etc, printing up the documents, et fucking cetera) with them at my desk instead of out in the showroom cooling their heels and wondering what the ever living fuck is taking me so long.
Monday, they decided that finance should issue the inspection stickers for new cars now.  |
Sure, this is how productivity increases.
Sadly, this method is susceptible to the Peter Principle just as individuals are. Keep adding more until it breaks.