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To my horror Verizon FIOS does not serve shitty little farmhouses
I am required to get *gasp* Comcast service
The process of just trying to order service has been horrible
Multiple chat sessions with semi-anonymous chat agents from around the world say that some sort of error prevents them from completing my order. It goes like this:
analyst Fahad has entered room
Fahad: Hello Undertoad, Thank you for contacting Comcast Live Chat Support. My name is Fahad. Please give me one moment to review your information.
Fahad: It's nice to have you on chat & serve you with the services of Comcast. How are you doing today?
Undertoad: excellent
Fahad: I am glad to hear that you are doing excellent.
Fahad: Welcome to the Comcast Family. I truly appreciate your interest in Comcast as your chosen service provider.
Fahad: As I am delighted that you would like to sign up for HD Preferred Plus XF Triple Play with 2-year agreement.
Undertoad: I look forward to the service
Fahad: Sure.
Fahad: I will now create an account for you. To create new accounts we require to run a credit check. I will appreciate if you allow me to run the Credit Check.
Fahad: To process a request for new service, it is our policy to verify identity through credit check to determine if a deposit is required.
Undertoad: During the order process I paid a deposit to bypass the credit check
Fahad: Okay, let me check.
Fahad: Undertoad, as I checked that Credit check is not done yet.
Fahad: And system didn't charge the deposit amount.
Fahad: And I will run the Credit Check and I will let you know the deposit amount.
Undertoad: OK
Fahad: Thank you
Fahad: Would you like to add the name of another person as an authorized user who will have the right to make the changes to the account?
Undertoad: no thank you
Fahad: Okay.
Fahad: As I checked that you need one HD Box for $9.25/month
Undertoad: OK
Fahad: I am working in your account so please bear with me.
Undertoad: no problem
Fahad: Thank you
Fahad: There is a one time installation fee which is $34.99 + additional box installation is $14.15 and for the Non published set up fee $15
Undertoad: OK
Fahad: And I would like to inform you that this package will cost you $129.99/month for 12 months and after 12 months it will cost you $159.99/month and after 24 months it will cost you $179.95/month
Undertoad: OK
Fahad: Undertoad, I am getting an error so I am trying it to resolve it, so please bear with me.
Fahad: While waiting, let me share with you one of our FREE services. DESKTOP DOCTOR. This free, downloadable application helps keep your computer and Internet connection running smoothly. If you ever lose Internet connectivity or your email stops working in the future, Desktop Doctor remembers your original settings and will get you back to surfing in no time. Here is the link: (link deleted)
Undertoad: This is the second time my order has gotten an error at this step.
Fahad: No problem!
Fahad: I am almost done with that error.
Undertoad: OK
Fahad: Please give me few minutes.
Anton: Take your time
Fahad: Thank you for the understanding.
Fahad: Undertoad, the error is that you can go with the Starter XF Triple Play for $99.00/month for 12 months with the 2 year agreement.
Fahad: HD Preferred Plus XF Triple Play with 2-year agreement this package is not in your area.
Fahad: So no worries, you can later upgrade the services.
Fahad: And we have the Starter XF Triple Play without agreement also.
Fahad: So shall I add the Starter XF Triple Play?
Undertoad: What level of Internet service is included with Starter XF Triple Play?
Fahad: In this you will get the speed up to 20 mbps.
Undertoad: Thank you. What is the price without the 2 year agreement?
Fahad: It is same price.
Fahad: And if you go without agreement, you can cancel it anytime.
Undertoad: Thank you. I would like to order the Starter XF Triple Play without the 2 year agreement.
Fahad: Sure.
Fahad: I am adding the package so please bear with me.
Undertoad: no problem
Fahad: Thank you
Fahad: Undertoad, I am still getting an error.
Fahad: Undertoad, now this error is showing that you need to visit our Local Service Center.
Fahad: And they will process your Order.
Fahad: I tried a lot but nothing happens, I am sorry for that.
Undertoad: Fahad, I am sorry that you have to work with Comcast. I know that it must be very trying and difficult. I hope for better days for you.
Fahad: I do understand your frustration.
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