[zippyt]

A few years ago and 140,000 + miles we bought a NEW mini van, I don't hagel well with out info to work with ( befor we had a puter and internet access) but my wife is HELL on wheels !! She and the sales dude worked on the price for a long time , butthead got the monthly payment where we wanted , then he informes us there is a ballon payment , we DON'T do that ballon payment shit !!! About this time my pager goes off and i have to go on a service call , my wife said it was a friend from another dealer with a beter deal . I get home Late the next morning to find a new van sitting in the drive way. She went back and talked to dudes boss .


2weeks later sales dude calles and says we owe him $500 that they forgot to collect at signing . My wife and I told him "I don't think so ". 2 days later asshole chickie from collections calls saying she needs her money , smarts off to my wife , an argument ensues , with my wife saying " WELL , if thats the way it is then bring our trade-in here NOW and you can have your FUCKING van back !!!" she slams the phone down at this point .


A week later chickie calles back , same conversation .
Same hang up .

A week after that she calls again , I talk to her this time , calmly and clearly I tell her the same thing . She doesn't want to hear ANY of it . I tell her the same thing AGAIN calmly but with conviction in my voice , and hang up .


A month later sales dudes boss calls saying "How can we make this ALL go away , should we just eat the $500 ???" I say Sure that would work . He says as long as we give the dealer ship a good eval in the servey he will make it go away .

We had cought their error in the paper work right off the bat and had squireld away $500 to pay them if they called , BUT asshole chickie blew it when she smarted off !!!
We gave them a weak eval in the survey . Verry low on the customer relations mark .