Keeping your documents with you DOES help.
I recently had a long standing problem in this area resolved by virtue of showing my copy of my documentation to the person who said he was unable to help me. After seeing what the court said, and showing it to his supervisor, I got what I was entitled to. My copies of the facts trumped what was in their system, and the obstruction by the other party was overcome.
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Be Just and Fear Not.
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