View Single Post
Old 08-16-2013, 06:05 PM   #9483
DanaC
We have to go back, Kate!
 
Join Date: Apr 2004
Location: Yorkshire
Posts: 25,964
Yey, way to go Sundae

Glad Sundae-Papa and Sundae-Mama are getting the extra. They deserve it. They've paid their whole lives for it, and the state is getting a bargain deal with it.

@ clodfobble: I think I may have been partially responsible for that Community addiction ... I did evangelize the show on here whilst at the height of my own addiction:p

It is teh awsum.

I have a little happy to share:

Audible recently (the past year I think) started allowing returns/refunds on books if members decide they don't like them or chose the wrong book or whatever.

After so enjoying Peter F Hamilton's epic space opera (Pandora's Star -Judas Unchained- The Void Trilogy) I was looking for something with a similar hit, and happened across one that sounded quite good, and with the same narrator as Hamilton's. yey! Got the first one....tried to get into it, but just couldn't. Didn't click. Characters seemed two dimensional and 4 hours into the 30 hour book I decided enough was enough.

When I tried to return it it came up as 'eligible' in my orders but instead of taking me to the refund screen I got a popup telling me to 'Let us help you find a new book: call our customer support team on xxxx'

I thought: shit...I've done this returns thing too much and they've withdrawn the service...

So, I called the number and spoke to an advisor, told him what had come up on screen. He said not to worry he'd sort out the return and credit my account with a book credit, then asked why I'd decided to return it. So I told him all about the previous book I'd really enjoyed and how this had the same narrator, and that I'd given it almost 4 hours and just wasn't enjoying it at all. In fact, I'd realised at one point that I was practically treating it as a chore, going and listening to half an hour in the hope it wold eventually start to draw me in.

He commiserated with me on my experience and apologised (not that this was audible's fault lol) and then said he wold credit my account with two book credits!

Awesome. very glad I phoned
__________________
Quote:
There's only so much punishment a man can take in pursuit of punani. - Sundae
http://sites.google.com/site/danispoetry/
DanaC is offline   Reply With Quote