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Re: what not to say ...
I have a standard remark for M-to-F ...
"So, when you started the hormones did you lose the ability to parallel park?" Usually breaks the ice pretty effectively.
Don't try this at home. I'm an experienced mental health professional.
On a more serious note ... a while back at work we admitted a Transgendered patient. I was told that I would be handling the admission because I have displayed cultural competence. Yes. Those words were used.
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