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Every flight I've ever taken with United has been hours late. I refuse to book with them anymore.
Re carry-ons, it's frustrating to be told that the limit of two items will be strictly enforced and be meticulous in ensuring that you meet policy, only to watch people board with four large items that must be stowed all over ... and then have your within-limits carry-on forcibly checked because others have taken all the overhead bin space. I understand that valuable instruments and similar items may need special consideration, but the common situation is that people abuse the policy and the airlines ignore it.
Vote with your wallet, is my policy.
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The greatness of a nation and its moral progress can be judged by the way its animals are treated. - Ghandi 
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