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because people were subscribing and cancelling, and subscribing again, perpetually, via free discs. He sort of felt like "why is that my problem?"
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What did they expect? Stupid AOL! I did the same thing and it was like pulling teeth to unsuscribe. And when you install that "free" software, it puts all sorts of perfidious little links and popups that stay on your computer, EVEN IF YOU UNINSTALL THE DAMN THING.
And those "It's so easy" commercials were so condescending.
