[DanaC]

When was that quote from? I never here 'sir' or 'madam' and I don't have a particularly strong sense of what is done and not done. I actually notice the use of the word 'sir' as a form of address in American shows and movies because it's fallen out of use for much of the country here - there are some contexts you still hear it and often these are commercial or service interactions, but mainly it doesn't get used much - higher end retail and service might. Though it's possible it is on greater use in some parts of the country- certainly wouldn't expect it where I live. Far more likely to use my name or just 'love'

I do swig tea