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Yeah, Mr. Clod's company has always had good support from their Dell contracts. I think most of it is corporate vs. consumer. It's not that they did a bad job (well, the repair depot didn't think too hard about the problem) but that they didn't listen to a word I said. At this level they have to deal with morons so often that they can't conceive of someone who knows a useful 30%.
And to be fair, it's not like I was on the phone with them for all those hours. I was intermittently cooking, working, eating, and watching a Maria Bamford special on Netflix on my old backup laptop while they were wasting their hours.
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