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19. How many times is it appropriate to say "What?" before you just nod and smile because you still didn't hear or understand a word they said?
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It's always appropriate, if you've made it as clear as you can without being rude that you really can't understand what they're saying and they don't bother to slow down or speak more clearly they just keep saying the same thing in the same speech pattern as if doing so will make your ears suddenly work better.
So, smile and nod...if you don't want to take the time to understand that I can't understand you then I don't care what you have to say, probably.
On the phone (and I hate phones) you replace the smile and nod with the "yeah...haha."