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Me at REI an hour ago, trying to return a pair of winter boots that had just delaminated and got my foot soaking wet as I walked through some slush. "I don't have the receipt, but bought these boots a couple of years ago and now they are falling apart. I would like to return them."
Clerk after looking up my membership number purchasing history: "Yes, I see, you purchased these in 2006. They are over 12 years old. We have a one year return policy. Maybe try some Shoe Goo."
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