Quote:
Originally Posted by Molasar
not being funny but switch to plusnet.
uk service centre and when i had grief they were very old-fashioned, as in
the listened
they had solutions
they spoke in human language not the tecchiespeak used by all other ISPs that is designed to confuse you with bollocks -and to bolster their own lack of self esteem and make up for the fact that they have fuckall ability.
each person owned the problem until it was fixed.
and it was fixed.
then they asked me a couple of times later if all was OK
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To be fair to TalkTalk, the people I speak to are usually really lovely and helpful and try to explain things in non-tech speak as much as possible.
The problem isn't actually TalkTalk. The problem is the archaic exchange and equipment, all of which is out of their hands. They've now put in their own unbundling equipment, but: the BT Openreach people who actually install it haven't installed a 'testhead' so when the TalkTalk engineer came to my house he was unable to run the full suite of tests.
They managed to get it sorted and it worked slowly for a few days - then the engineer came out and said the problem was at the exchange. Then the guy at the tech department chamged my profile and got it working quite well - for about two days.
Now it's back to an erratic 1/3 meg, with lots of dropping.
Going to another provider wouldn't help. TalkTalk is currently the only provider with their own equipment in the exchange - no other provider can offer unbundled services, so any other provider would present the same problem. The problem is on the BT infrastructure.
I have talked to several providers and they all say the same thing - initially they say they can help,and that according to their tests my line should be capable of 1-3 meg. Then when I explain the situation they say it probably wouldn't be any better.
When I talked to the BT engineer last year, he also said it wuoldn't be any different, even if I went with BT.
I am equidistant between two exchanges. They are both ancient, overcrowded with equipment and overheated (the BT engineer reckons it must breach health and safety for the lads who work there)