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Mr. Clod has been up all night with a work problem (major server on the east coast is down, costing the company roughly a thousand dollars each minute.) He is on the phone with whatever third-party software company who is responsible for the failure, and has reached the point where he is no longer mad or panicking, but brutally calm and mocking.
They have told him that the person who they think can help him will not be in until 8 AM, and he has in turn told them that they will remain on the phone with him until that person arrives. In the meantime, he will lead a group workshop on how to improve their escalation procedures. He just jovially but sincerely instructed one of them to take notes, and type it up for documentation later. It's freaking hysterical.
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