Typically IT is only available at night when something that actually prevents you from doing your job, like logging in to the medical records charting system. "Little" issues, like I thought mine was (there are physical fax machines available in the department, the only thing it's doing is making me walk down a hallway). That's why I emailed the helpdesk rather than calling the IT emergency line. I'm not having an emergency, I'm having an inconvenience.
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