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Put in writing. Timeline it all. First off so you can feel clear about chronology in your own mind, but secondly, because the next time you're having to explain all this shit you can say here, and hand them a couple of pages of printed notes.
Work out roughly how much time each task/set of tasks takes, note down how long you spend on each phone call and each email (reading and responding). Do that for a week, like doing a food diary, but for work.
What you need is evidence. You need to be able to put that estimate of how long your regular tasks take, how many other tasks land on youand how long they take, how long you spend answering email queries and phonecalls, how long to research and write each report.
Let's see how many hours of work they're expecting you to do in the hours they pay you to do them, how much work you actually do and how much work is left undone to cause a bag load of unnecessary stress because it should never have landed on your in the first place.
Document everything. Seriously, it's little black book time. Get everything down on paper in a measurable and dateable form.
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