Works like a charm every time. Could not find the lien release for one of the cars in the stack of all the paperwork I've had to deal with this year. Decided to give up and call before office hours ended and get another copy sent ........found it at the very bottom of the last possible bundle as I was finishing up the call. I really should just learn to give up at the start, I'd save so much time. :p On the plus side, I managed to dispatch a sizeable volume of paperwork to the recycling bin so there's some good. On the minus side I missed the Secretary of State Office hours for today so I'll have to brave it on a Friday