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Yah. My Job would be so easy if it wasn't for the policyholders, brokers, suppliers and underwriters ...
'Good morning, you're through to DanaC in the claims team, could I take your full name please?'
'Joseph'
*blinks*
'Thankyou, and your surname please?'
'Bloggs'
'Thanks. And do you have a policy number or claim reference I can take?'
'No'
'Ok, that's fine, could I take your post code?'
'AA1 1AA'
'Thankyou, and are you calling about an existing claim or to register a new one'
'Well, I don't know - I called last week'
'Right, ok, I can have a look and see if anything was registered'
'Well - I've got a claim number...'
*shoots self in the head*
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