[Sundae]

The only retention we got here is water retention.

Sorry for your woes, Dana.
I hate it when the response is basically, "That's not what it says on my screen."
Because even with a really decent person on the other end of the line you know that you are now a Special Case and nothing they can do will help. I get it so often because I exhaust all other possibilities before making the call. As you have also done.

I bet the extra fares are playing havoc with your tight budget too.
Nightmare.