[Molasar]

not being funny but switch to plusnet.
uk service centre and when i had grief they were very old-fashioned, as in
the listened
they had solutions
they spoke in human language not the tecchiespeak used by all other ISPs that is designed to confuse you with bollocks -and to bolster their own lack of self esteem and make up for the fact that they have fuckall ability.
each person owned the problem until it was fixed.
and it was fixed.

then they asked me a couple of times later if all was OK